br365 Privacy Policy

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1. Definitions and Scope

The key terms used in this Policy are defined as follows:

• Personal Information: Any information that can directly or indirectly identify a specific individual. Examples include: name, email address, mobile number, identity card number, financial account details, etc.
• Processing: Any operation carried out on data — collection, recording, storage, retrieval, use, transmission or deletion.
• User: Any person who is registered on or visits the br365.cam platform as a visitor.
• Service: All online gaming, betting and related services provided by br365.

This Policy applies to the br365.cam website, its mobile version and all digital services we provide. Third-party websites or services linked to ours have their own privacy policies, and br365 is not responsible for those.

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2. Data Collection

br365 collects user information in the following ways and from the following sources:

2.1 Registration and Account Information

The information you provide when creating an account includes:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National Identity Card (NID) or passport number (for identity verification)
• Preferred payment method (bKash, Nagad, Rocket or bank account details)

2.2 Financial Transaction Information

Details of every deposit and withdrawal transaction are recorded in our system. This includes the transaction amount, date and time, payment method and transaction number. We never store your full bKash/Nagad PIN or bank password.

2.3 Gaming Activity Information

Your gaming history — such as game types, bet amounts, win/loss records and bonus usage — is recorded automatically. This information is used to ensure responsible gaming and to protect the security of your account.

2.4 Technical Information

When you use our platform, the following information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Date, time and session duration of platform access
• Pages visited and navigation patterns

2.5 Communication Information

When you contact our support team via live chat or email, your messages and communication details are stored. This helps us improve our service quality and resolve future enquiries.

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3. Purpose of Data Use

br365 uses the collected information for the following legitimate purposes:

1. Account Management and Identity Verification: Creating and managing your account and verifying your identity in compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
2. Financial Transaction Processing: Correctly managing deposits, withdrawals and bonus payments. Ensuring secure transactions via bKash, Nagad, Rocket and bank transfer.
3. Service Improvement and Personalisation: Analysing your preferences and gaming habits to present you with relevant games and offers.
4. Security and Fraud Prevention: Identifying suspicious activity to keep your account secure and prevent cyber fraud.
5. Ensuring Responsible Gaming: Monitoring your gaming patterns to provide support when needed and taking necessary steps to prevent excessive gaming.
6. Meeting Legal Obligations: Complying with applicable laws and the directives of regulatory authorities.
7. Customer Service and Communication: Responding to your enquiries, complaints and sending relevant notifications.

We never sell your information to third-party advertisers, and we do not send irrelevant marketing communications without your explicit consent.

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4. Data Storage and Security

4.1 Security Measures

br365 uses industry-standard security technology to keep your personal and financial information secure:

• SSL Encryption: All data transmissions are encrypted using 256-bit SSL (Secure Sockets Layer) technology.
• Firewall and Intrusion Detection: Our servers are protected by advanced firewalls and intrusion detection systems.
• Two-Factor Authentication: An additional verification layer is maintained for login and important transactions.
• Regular Security Audits: Our systems undergo regular security audits.
• Restricted Access: Only authorised staff can access your information.

4.2 Data Retention Period

We retain your personal information in accordance with the following policy:

• Active account data: for as long as the account remains active.
• Financial transaction records: as required by law, generally 5 to 7 years.
• After account closure: for as long as necessary to meet applicable legal obligations.
• Technical log files: generally up to 90 days.

4.3 Cybersecurity Incidents

If a security breach occurs that affects your information, we will notify you as soon as possible and take the necessary steps to mitigate any harm. We cannot guarantee complete security, but we are committed to ensuring the highest level of protection.

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5. Sharing Data with Third Parties

br365 does not generally share your personal information with third parties. However, sharing information may be necessary in the following limited circumstances:

5.1 Payment Processing Partners

The minimum information required to process bKash, Nagad, Rocket and bank transfers is shared securely with the relevant payment service providers. This information is used solely for the purpose of completing the transaction.

5.2 Technology and Gaming Service Providers

Game developers and software companies providing services on our platform — such as Pragmatic Play, Evolution Gaming, JILI, Spribe — receive limited access to necessary gaming data. They are bound to comply with our strict confidentiality agreements.

5.3 Legal Authorities

It is our legal obligation to provide information in response to legal orders, court directions or legitimate requests from government authorities. In such cases, we provide only the information that is necessary.

5.4 Business Restructuring

In the event of a company merger, acquisition or asset transfer, user information may be transferred to the new authority. In such cases, we will notify you in advance and the new authority will be obligated to ensure a level of protection equivalent to this Policy.

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6. Cookies and Tracking Technology

The br365 platform uses cookies and similar tracking technology to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: These are essential for login sessions, security tokens and the basic functionality of the platform. They cannot be disabled.
• Functional Cookies: These remember your preferences (language, theme, etc.) and measure site performance.
• Analytics Cookies: These analyse user behaviour to help improve the service. Information collected by these cookies is anonymous and aggregated.

6.2 Cookie Control

You can disable non-essential cookies by changing your browser settings. Please note that disabling essential cookies may prevent you from using some features of the platform. Contact our support team for detailed guidance on managing cookies.

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7. Your Rights

As a user of the br365 platform, you have the following rights:

7.1 Right of Access

You may at any time request a copy of the information we hold about you. We will provide this information within 30 working days of receiving your request.

7.2 Right to Rectification

If your personal information is inaccurate or incomplete, you may request that it be corrected. You can update many details directly through your account settings.

7.3 Right to Erasure

In certain circumstances you may request the deletion of your personal information ("right to be forgotten"). However, we reserve the right to retain information that is necessary to meet legal obligations, prevent fraud or resolve disputes.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications. We will review your objection within a reasonable time.

7.5 Data Portability

You may request that your information be provided in a structured, machine-readable format.

To exercise any of the above rights, contact us at [email protected]. We will process your request after verifying your identity.

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8. Privacy of Minors

br365 is a responsible gaming platform. Our services are intended only for those aged 21 and above.

We do not knowingly collect personal information from anyone under the age of 21. Age verification is a mandatory step in the registration process. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If you believe that a minor has opened an account on our platform, please notify us immediately at [email protected].

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9. Data Transfer

br365 is an international platform. Your information may be stored or processed on servers outside Bangladesh. Where information is transferred internationally, we ensure that:

• The destination country or organisation maintains adequate data protection standards.
• Data transfers are governed by contractual safeguards.
• Our privacy standards are maintained.

Under this arrangement, your information will always be protected by a standard of protection equal to or higher than that described in this policy.

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10. Policy Changes

br365 reserves the right to update this privacy policy from time to time. When changes occur:

• The updated policy will be published on this page and the "Last Updated" date at the top of the page will change.
• Registered users will be notified by email in the case of important changes.
• Continued use of the platform after changes will be considered as your agreement to the new policy.
• If you do not agree to the changes, please contact our support team to close your account.

Previous versions of the policy may be available for review upon request.

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11. Complaint Resolution

If you have any privacy-related complaints, please follow the process below:

1. Step 1: Send a detailed complaint to [email protected]. Include your name, account information, and a description of the complaint.
2. Response timeframe: We will aim to provide an initial response within 5 business days and a final resolution within 30 business days.
3. Live Chat: For urgent complaints, use our 24/7 Bengali live chat service.

We take every complaint seriously and are committed to providing a fair and prompt resolution.

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12. Contact

If you have any questions, comments, or concerns about this privacy policy, please reach out to us through the following: